Patron FAQs

Outreach is what we call our sessions that we conduct in the local community, our vans provide drinks, snacks, and conversation to anyone who would like to join us. We currently operate 216 outreaches in 14 locations across Queensland. For information on your location outreach please click here.

Patrons are the people who come to visit us on outreach and our sole reason for existing. We love meeting and chatting with new friends.

Anyone who is having a tough time can come to outreach, we accept all individuals regardless of gender, race, cultural background, or religious affiliation.

Of course! We’d love to share a cuppa with anyone who wants to join us.

We love when our patrons bring their furry friends, but please keep them on a leash at all times not only for their safety but for the safety of other patrons in attendance.

We have a strict no alcohol policy at our outreaches and ask that patrons do not bring it into our area.

We have a strict no smoking policy at our outreaches and ask that patrons do not smoke within 1.5m of the van.

We try to avoid cancelling outreach unless we are specifically required to by government mandate (ie COVID lockdown) or if there is hail or lighting due to the safety of our volunteers and patrons. If we do have to cancel an outreach we post a message on Facebook, please follow us there to keep up to date with any outreach changes or updates.

We offer community and connection through simple hospitality items such as tea/coffee/milo, instant noodle cups, snacks, etc. We are not a food service although all of our vans have food items the variety and amount varies dependent upon location and day. We are also a collection point for BackPack Beds and Share the Dignity bags as well as other items that are generously donated by the local community.

We do not provide food parcels or vouchers, however dependent on the outreach there may be pantry items, fresh fruit & veg, or other staples that you may take with you. This is dependent on other partner organisations and is not always available. *Please note this service is not available in Brisbane City

We do not have housing or accommodation available as a part of our services. We can however can provide you with some information on who to contact in your local area.